Active Listening - Communication Skills Training from Mind. Tools. com. Hear What People are Really Saying. Learn how to hear the whole message by using active listening techniques. Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. For instance: We listen to obtain information. We listen to understand. We listen for enjoyment. We listen to learn. Given all this listening we do, you would think we'd be good at it! In fact most of us are not, and research suggests that we remember between 2. That means that when you talk to your boss, colleagues, customers or spouse for 1. This is dismal! Turn it around and it reveals that when you are receiving directions or being presented with information, you aren't hearing the whole message either. You hope the important parts are captured in your 2. Clearly, listening is a skill that we can all benefit from improving. I have been using this treatment with my son and have seen wonderful results. I love the way The Listening Program has created what they call the ABC modular design. The Listening Program is a home based therapy that is a safe, effective, drug-free approach that helps improve the brain function, reduce stress, and train the brain. The Listening Program By becoming a better listener, you will improve your productivity, as well as your ability to influence, persuade and negotiate. What's more, you'll avoid conflict and misunderstandings. Listening Sessions on regulatory review reform. The listening session schedule will be updated as additional sessions and. Mass Rental Voucher Program: July 23. Listening is a natural way to learn a language. We offer a very easy way to learn English: Just Listen. Vital Links the Developers of Therapeutic Listening and offers a variety of continuing education for occupational therapists, speech therapists, physical therapists. All of these are necessary for workplace success! Tip: Good communication skills require a high level of self- awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others. About Active Listening. The way to improve your listening skills is to practice . Nor can you allow yourself to get bored, and lose focus on what the other person is saying. All of these contribute to a lack of listening and understanding. Tip: If you're finding it particularly difficult to concentrate on what someone is saying, try repeating their words mentally as they say them – this will reinforce their message and help you stay focused. To enhance your listening skills, you need to let the other person know that you are listening to what he or she is saying. To understand the importance of this, ask yourself if you've ever been engaged in a conversation when you wondered if the other person was listening to what you were saying. You wonder if your message is getting across, or if it's even worthwhile continuing to speak. It feels like talking to a brick wall and it's something you want to avoid. Acknowledgement can be something as simple as a nod of the head or a simple . Using body language and other signs to acknowledge you are listening also reminds you to pay attention and not let your mind wander. You should also try to respond to the speaker in a way that will both encourage him or her to continue speaking, so that you can get the information if you need. It’s also important to avoid using active listening as a checklist of actions to follow, rather than really listening. It may help to practice Mindful Listening if you find that you begin to lose focus. Becoming an Active Listener. There are five key active listening techniques. They all help you ensure that you hear the other person, and that the other person knows you are hearing what they say. Pay Attention. Give the speaker your undivided attention, and acknowledge the message. Thank you to all the people who developed this.Recognize that non- verbal communication also . Show That You're Listening. Use your own body language and gestures to convey your attention. Nod occasionally. Smile and use other facial expressions. Note your posture and make sure it is open and inviting. Encourage the speaker to continue with small verbal comments like yes, and uh huh. Provide Feedback. Our personal filters, assumptions, judgments, and beliefs can distort what we hear. As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions. Reflect what has been said by paraphrasing. What I thought you just said is XXX; is that what you meant? Defer Judgment. Interrupting is a waste of time. It frustrates the speaker and limits full understanding of the message. Allow the speaker to finish each point before asking questions. Don't interrupt with counter arguments. Respond Appropriately. Active listening is a model for respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting him or her down. Be candid, open, and honest in your response. Assert your opinions respectfully. Treat the other person in a way that you think he or she would want to be treated. Key Points. It takes a lot of concentration and determination to be an active listener. Old habits are hard to break, and if your listening skills are as bad as many people's are, then there's a lot of habit- breaking to do! Be deliberate with your listening and remind yourself frequently that your goal is to truly hear what the other person is saying. Set aside all other thoughts and behaviors and concentrate on the message. Ask questions, reflect, and paraphrase to ensure you understand the message. If you don't, then you'll find that what someone says to you and what you hear can be amazingly different! Start using active listening techniques today to become a better communicator, improve your workplace productivity, and develop better relationships. This site teaches you the skills you need for a happy and successful career; and this is just one of many. Mind Tools. Subscribe to our. Mind Tools Club and really supercharge your career!
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
December 2016
Categories |